​AI Cannot Replace Subject Matter Experts—Here’s Why

Author

Rob Richardson
February 10, 2025

In partnership with

AI is powerful, but it cannot replace subject matter experts—and businesses that try will suffer. A groundbreaking study in The Lancet tested AI in cancer detection across 100,000 women in Sweden, and the results were eye-opening:

  • 28% improvement in cancer detection rates

  • AI helped doctors focus on the right areas rather than making independent decisions

  • There is no increase in false positives and a lower workload for doctors

This study confirms our previous statements: AI works best alongside experts, not in place of them.

The Disruptive Take: AI Can’t Replace the People Who Know Your Business

The mistake many companies make is thinking subject matter experts are just highly trained professionals like doctors or engineers. But expertise comes in many forms—it could be:

  • A grocery store cashier who knows every customer’s name, their usual orders, and their preferences.

  • A long-time office clerk who understands workflows in a way no AI system ever could.

  • A customer service rep who knows how to de-escalate situations in ways AI chatbots often fail.

When businesses replace these roles with AI without considering their deep, irreplaceable knowledge, they create gaps and failures they can’t fully anticipate.

The Future of Work: Empower, Don’t Replace

☑️AI should enhance human expertise, not replace it

☑️Removing the people who understand your customers will hurt your business

☑️Companies that empower their workforce with AI will win the future


Want to Learn More? Let’s Build Together. 

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Disruption Now Podcast Episode: 175

Today's Disruption Now episode is with LaMar “The Coutureman “Wright. He is a trailblazer in curated lifestyle expertise and image consulting through his business, The Coutureman LLC. As a disruptor in his field, he challenges traditional notions of style and personal branding, helping individuals cultivate an elevated sense of confidence and self-expression through fashion, grooming, and lifestyle refinement. His approach goes beyond just aesthetics—it’s about empowerment, self-identity, and making a statement in both personal and professional spaces.

Keep Disrupting My Friends,

Rob
CEO of Disruption Now & Chief Curator of MidwestCon

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